Retention & Support Services
Empower Your Learners to Succeed and Persist
Tailored support solutions that boost retention and career readiness—aligned with your institutional goals.
Retention-Driven Support That Scales With You
As the cost of acquisition rises, retention has never been more critical. We start where it matters: ensuring every learner can access the resources they need, when they need them to persist and complete.
Noodle partners with your team to strengthen the full learner experience. Using our RISE rubric—Responsive, Inclusive, Supportive, and Engaging—we design systems and services that meet both academic and non-academic needs. From coaching to wellness to career readiness, everything is built around your goals and aligned to real outcomes.
Our coaches have decades of experience in academic advising, student affairs, and online learning. This expertise ensures your students receive the personalized support they deserve. Your learners have a personal concierge who guides them through complex systems and teaches them skills like self-advocacy and navigating online learning, while reinforcing your institution’s priorities.
We don’t just complement your support model—together, we help you reimagine it.
Foster Connection Through a Digital Campus Experience
Today’s learners need more than just access to services—they need to feel seen, connected, and part of a community.
That’s where the Digital Commons comes in.
Integrated directly into your LMS, the Digital Commons adds a real-time, immediate communication layer to the learner experience. Think Slack-style messaging channels for courses, interest groups, peer communities, and their coach—plus AI-powered recommendations that help learners discover mentors, campus resources, and each other.
This shared digital space fosters belonging, strengthens engagement, and offers your institution a clearer view into emerging learner behavior and needs.
By bringing learners together and surfacing timely support, the Digital Commons helps reduce isolation, increase persistence, and drive better outcomes at scale.
Coaching That’s Personal— And Predictive
Retention starts with knowing who needs help—and reaching them before it’s too late.
Noodle works alongside your team, using real-time data to surface risks early and deliver targeted, proactive support.
Our coaches don’t rely on scripts or automation. They build trusted relationships and collaborate closely with your advising and student affairs staff—sharing insights, resolving challenges, and creating a coordinated experience that reflects your programs and goals.
Each interaction is tailored to your learners and your institutional context, with the flexibility to adapt as your school evolves.
What can you expect?
On average, our partners see a 3–5% lift in retention—translating into millions in recovered tuition, without adding strain to your team.
Learners rate our coaching 4.4 out of 5, with over 191,000 unique coach-learner interactions in 2024 alone.
AI-Enabled. Human-Centric. Scaled for What’s Next.
Today’s learners expect instant answers and round-the-clock support. But most institutions are already stretched thin.
That’s where CompanionAI comes in.
Infused directly into the learner experience, CompanionAI acts as a 24/7 extension of your staff—providing smart, judgment-free support across academics, tech, financial aid, wellness, and more. It answers common questions, delivers personalized nudges, and connects learners to real people or peers when it matters most.
Each CompanionAI:
- Is trained in your institution’s voice, policies, and resources
- Uses behavior patterns to proactively support learners before they disengage
- Enables your staff to monitor conversations and intervene when needed
- Can include a branded persona—mascot or staff-based—for extra learner connection
Ready to Elevate Your University’s Potential?
Join the many esteemed institutions already experiencing the Noodle difference. Elevate your university’s impact and reach with a partner committed to your success.